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Frequently Asked Questions

How do I invite my partner?

After creating your account, you'll see your unique invite code in the app. Share it with your partner — they can enter it when they sign up. Once they do, you'll be connected and can start sharing photos!

What's the difference between usie and twosie?

usie is when you're both in the frame together — the app detects two faces before you can snap. twosie is when you each take a separate photo that appears side by side in your timeline. One photo a day, your way!

Why can't I take a usie photo?

usie mode requires the app to detect two faces in frame. Make sure both you and your partner are visible to the camera. The app uses on-device face detection — it counts faces but doesn't identify who they are.

How do Time Capsules work?

Record a video (up to 15 seconds), pick an unlock date (1 week, 1 month, 1 year, or custom), and lock it away. When the date arrives, you'll both get a notification to open it together! Capsules can't be opened early.

What is usie Pro?

usie Pro is our premium subscription that unlocks unlimited photos, capsules, and memories, plus access to all 40+ themes. The best part? When one partner subscribes, both get Pro benefits!

What are the free tier limits?

Free users can have up to 10 photos (usies + twosies combined), 6 time capsules, and 10 memories. Upgrade to usie Pro for unlimited everything!

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to Settings > Apple ID > Subscriptions on your iPhone to manage or cancel. You'll keep Pro benefits until the end of your billing period.

Can I change my theme?

Yes! Go to Settings > Theme and choose from 40+ beautiful themes. Your partner can have a different theme — it only changes your view. Some themes require usie Pro.

How do streaks work?

Your streak counts consecutive days where you've posted a usie or twosie. Miss a day and it resets! The app tracks both your current streak and your longest streak ever.

What are life event tags?

You can tag special usie photos with milestone markers (like "First Date", "Anniversary", "Vacation"). These appear as special highlights in your memory calendar.

How do I disconnect from my partner?

Go to Settings > Relationship > Disconnect. This will remove the connection, allowing you to connect with someone new. Your photos remain in your account.

Is my data private?

Absolutely. Your photos are encrypted and only visible to you and your connected partner. Face detection happens entirely on your device — we never see that data. We never look at, share, or sell your content. See our Privacy Policy for details.

How do I delete my account?

Go to Settings > Account > Delete Account. Your account will be deactivated immediately and your profile will show as "Deleted" to your partner.

Can I reactivate my deleted account?

Yes! If you sign back in within 30 days, your account will be automatically reactivated with all your data intact. After 30 days, your account and all data are permanently deleted and cannot be recovered.

Can I use usie if I'm in a long-distance relationship?

Definitely! twosie mode is perfect for LDR couples — each take your own selfie and they'll appear side by side in your timeline. Time capsules are also great for sending future surprises!

Still Need Help?

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hey@usie.app

We typically respond within 24-48 hours.

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